Do you have a question about one of our products or have an issue with an order you’ve placed online? If so, please get in touch with us and our lovely customer services team will get back to you as soon as possible!

 

Email Us: info@sb-creations.co.uk

 

HOW WILL MY ORDER BE PACKAGED?

 

Our A4 prints are shipped in heavy duty do not bend envelopes with protective sleeves. 

 

Our wedding products are shipped in heavy duty brown boxes with bubble wrap. 

 

WHAT IF MY ORDER ARRIVES DAMAGED?

 

On the rare occasion your order arrives damaged, please contact us within 48 hours of receiving your prints and we’ll arrange a replacement as soon as possible.

 

Email Us: info@sb-creations.co.uk (please attach images if damaged)

 

MADE A MISTAKE?

 

You have a 60 minute window to contact us if you've made a mistake with your order. Please send us your order number, customer name, and amendments to info@sb-creations.co.uk

 

CAN I RETURN MY PRINTS?

 

All our products are made-to-order, just for you - so we don't accept returns. However, if you have a problem with your order, please get in touch with us within 48 hours of receiving your order to see how we can help.

 

CAN I EXCHANGE MY PRINTS?

 

All our products are made-to-order, just for you - so we don't accept exchanges. If you have a problem with your order, please get in touch with us within 48 hours of receiving your order to see how we can help.

 

REFUNDS

 

If our customer services team have issued a refund, please expect to wait 7 working days for a refund to be completed.

 

HAVE A ISSUE THAT’S NOT COVERED HERE?

 

If you have a issue with your order please contact us stating the issue and our team will solve your problem as soon as possible.

 

Email Us: info@sb-creations.co.uk

 

COLLABORATIONS

 

Are you an influencer or interested in collaborations? We love working on exciting new projects and would love to hear from you!